Privacy Policy

1. Introduction

This Privacy Policy explains how the Service Welfare Platform collects, uses, stores, protects, and manages personal information through its website, mobile applications, and related digital services.

The platform supports official communication, welfare information, public service engagement, user feedback, digital newsletters, and related service delivery features.

By using the Service Welfare Platform, you acknowledge that your information will be handled in line with this Privacy Policy and applicable data protection laws.

2. Data Controller & Platform Operator

The Office of the Head of the Civil Service of the Federation is the Data Controller for personal data processed through the Service Welfare Platform.

Novateur Integrated Solution Limited acts as the platform operator and technical service provider responsible for developing, maintaining, and supporting the platform on behalf of the Data Controller.

This means the Data Controller determines the purpose of processing, while the platform operator processes data only for approved platform-related purposes.

3. Data We Collect

3.1 Account and Identity Information

• Full name
• Email address
• Phone number
• IPPIS number
• Ministry, Department, or Agency information
• Designation or employment-related details where required

3.2 Optional Information

We may collect optional information only where a user chooses to provide it. For example, date of birth may only be processed where a user supplies it for relevant welfare, recognition, or engagement features.

3.3 Technical and Usage Information

• Device type
• Browser type
• IP address
• Login activity
• Pages visited
• App and website usage patterns

3.4 Communication and Feedback Data

• Messages sent through platform forms
• Support requests
• Survey responses
• Feedback submitted through the website or app

4. How We Use Data

We use personal data for the following purposes:

• To create and manage user accounts
• To verify eligible users on the mobile app
• To provide access to public service communication and welfare information
• To send relevant updates and service information
• To respond to enquiries and support requests
• To improve the website, mobile app, and platform experience
• To maintain platform security and prevent unauthorized access
• To comply with legal, regulatory, and public sector requirements

5. Legal Basis for Processing

We process personal data under applicable Nigerian data protection laws, including the Nigeria Data Protection Act and other relevant regulations.

Our legal basis may include:

• User consent
• Performance of a public interest function
• Legitimate platform administration and security interests
• Compliance with legal or regulatory obligations
• Approved institutional processing by the Data Controller

6. App Access & Verification

Access to the Service Welfare App may be restricted to verified public servants and approved users.

Users may be required to register with an IPPIS number or other approved identification details. Verification may involve administrative review, institutional confirmation, or other approved validation processes.

This helps protect the integrity of the platform and ensures that restricted features are accessed only by eligible users.

7. Data Sharing

We do not sell personal data.

Personal data may be shared only where necessary with:

• The Data Controller and authorized public sector administrators
• Approved technical service providers
• Hosting, security, analytics, and communication service providers
• Regulatory or law enforcement bodies where legally required

All sharing is limited to approved purposes and handled with appropriate confidentiality, access control, and data protection safeguards.

8. Cookies & Analytics

The website may use cookies and analytics technologies to understand platform usage, improve performance, and support better user experience.

These tools may collect technical data such as browser type, device information, pages visited, session duration, and general interaction patterns.

9. Notifications and Future Features

The Service Welfare Platform may introduce push notifications, alerts, and additional engagement features in the future.

Where such features are enabled, users may be asked to grant permission through their device settings. Users may also disable notifications at any time through their device or app settings.

Future modules will follow this Privacy Policy and any additional privacy notices provided at the time of launch.

10. Data Security

We apply appropriate technical and organizational safeguards to protect personal data from unauthorized access, loss, misuse, alteration, or disclosure.

These safeguards may include:

• Secure hosting environments
• Access control
• Administrative permission management
• Security monitoring
• Data backup and recovery controls
• Platform maintenance and vulnerability reviews

No digital platform is completely risk-free, but we take reasonable steps to protect personal data and reduce security risks.

11. Data Retention

We retain personal data only for as long as necessary for the purpose for which it was collected, including account management, public service communication, verification, security, legal compliance, and record-keeping.

Where data is no longer required, it may be deleted, anonymized, archived, or securely retained in line with applicable laws and institutional requirements.

12. Your Data Protection Rights

Subject to applicable law, users may have the right to:

• Request access to their personal data
• Request correction of inaccurate information
• Request deletion where legally permitted
• Withdraw consent where processing depends on consent
• Object to certain types of processing
• Request restriction of processing where applicable
• Lodge a complaint with the relevant data protection authority

To exercise these rights, contact us through the email address provided below.

13. Children’s Privacy

The Service Welfare Platform is not designed for children.

We do not knowingly collect personal data from children. If such data is identified, reasonable steps will be taken to delete it unless retention is required by law.

14. International Data Transfers

Some technical services used by the platform may involve data processing or storage outside Nigeria.

Where this happens, reasonable safeguards will be applied to ensure that personal data remains protected in line with applicable Nigerian data protection requirements.

15. Updates to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes in the platform, legal requirements, operational processes, or future modules.

The latest version will always be published on www.servicewelfare.com. Where major changes are made, users may be notified through the website, app, email, or other appropriate communication channels.

16. Contact Us

For privacy questions, data rights requests, corrections, deletion requests, or general enquiries about this Privacy Policy, contact:

This Privacy Policy is governed by the laws of the Federal Republic of Nigeria.